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Senior Customer Service Officer Position at Boxer Distribution Centre – Cape Town (2025 Opportunity)
Boxer Superstores, a leading and rapidly growing retailer in South Africa, is seeking a Senior Customer Service Officer to join its Distribution Centre team in Cape Town. This permanent role, based at Airport Industrial, offers a chance to contribute to the smooth delivery of stock to Boxer stores across the region.
Applications close on 21 April 2025, so act quickly to secure this exciting logistics opportunity.
Job Overview
- Job Title: Senior Customer Service Officer
- Reference Number: BOX250407-1
- Location: Airport Industrial, Cape Town, Western Cape, South Africa
- Department: Distribution Centre, Supply Chain Division
- Job Type: Permanent
- Number of Positions: 1
- Closing Date: 21 April 2025
The purpose of this role is to coordinate outbound logistics and delivery planning at the Cape Town Distribution Centre (DC). The Senior Customer Service Officer ensures that Boxer stores receive their stock on time, efficiently, and with clear communication, helping the company maintain its reputation as a trusted retailer.
About Boxer Superstores
Boxer Superstores is one of South Africa’s fastest-growing retail chains, known for affordable prices and quality service. With a strong presence nationwide, Boxer is committed to supporting communities by keeping stores well-stocked and operational. Joining the Distribution Centre team means being part of a proudly South African company that values teamwork, growth, and making a difference—one store at a time.
Minimum Requirements
To qualify for this position, candidates must meet the following:
- Education:
- Grade 12 (Matric) – required.
- A 2-year Diploma or Degree in Logistics, Supply Chain, or Retail Management – an advantage but not essential.
- Experience:
- At least 3 years in a customer service or logistics role (e.g., coordinating deliveries, working in a warehouse, or managing stock).
- Skills and Knowledge:
- Strong skills in Microsoft Excel and Word (e.g., creating spreadsheets, tracking data).
- Familiarity with Warehouse Management Systems (WMS).
- Understanding of supply chain processes and FMCG (Fast-Moving Consumer Goods) retail operations.
- Experience with warehouse and logistics planning.
- Good numerical and analytical skills (e.g., working with numbers and solving problems).
Duties and Responsibilities
The Senior Customer Service Officer will handle key tasks to ensure deliveries run smoothly:
Delivery Schedule Coordination
- Check transporter schedules in the transport management system for accuracy.
- Share delivery Estimated Times of Arrival (ETAs) with store managers so they can prepare staff.
Pallet Estimation & Planning
- Pull store orders from the BOMM system.
- Calculate pallet volumes for each order.
- Create and send pallet spreadsheets (including store name, code, order number, and pallet count) to transporters.
- Recommend the right truck size based on pallet data.
- Prepare collection documents for outsourced transport providers.
Communication & Coordination
- Act as the main contact between stores, regional managers, and DC operations.
- Update everyone on order statuses, special requests, or delivery issues.
- Solve delivery-related questions or problems quickly.
Transporter Liaison
- Talk directly with transport companies about orders and delivery schedules.
- Confirm details and follow up on late or missing deliveries.
Order Monitoring & Reporting
- Track daily order cut-off times.
- Report late orders to regional and DC managers.
- Start planning right away for stores that submit orders on time.
JABS Allocation Support
- Use the BOMM system to create and combine store orders.
- Print and hand over orders for picking in the warehouse.
Why Work at Boxer?
This role offers several benefits:
- Impactful Work: Help keep Boxer stores stocked and communities served across South Africa.
- Supportive Team: Join a friendly, dynamic group focused on success.
- Competitive Pay: Earn a fair salary with added company benefits (details provided upon hiring).
- Growth Potential: Build a career with one of South Africa’s top retailers, with opportunities to advance.
How to Apply
Applications must be submitted online through Boxer’s official recruitment portal. Follow these steps:
- Visit the Link: Go to https://boxer.erecruit.co/candidateapp/Jobs/View/BOX250407-1.
- Register or Log In: Create an account if you’re new, or sign in if you’ve applied before.
- Complete the Application:
- Fill in your personal details (name, contact info, etc.).
- Upload your CV, Grade 12 certificate, and any diploma/degree (if applicable).
- Include a short note (optional) about your experience or interest in the role.
- Submit: Double-check everything and send your application before the deadline.
- Deadline: 21 April 2025—late submissions won’t be considered.
Key Notes
- Closing Date: Applications close on 21 April 2025 at midnight. Apply early to avoid missing out!
- Response Time: Boxer will contact shortlisted candidates only. If you don’t hear back within a few weeks after the deadline, assume your application wasn’t successful.
- Equity Focus: Boxer follows its Employment Equity plans, prioritizing diversity in hiring.
- One Position: Only one Senior Customer Service Officer role is available—competition may be high.
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