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Temporary Kiosk Assistant Positions at The Courier Guy – Nelspruit (2025 Opportunity)
The Courier Guy, a leading courier service in South Africa, is hiring two Temporary Kiosk Assistants for its branch in Nelspruit, Mpumalanga. The roles focus on delivering exceptional customer service at TCG kiosks, ensuring smooth operations, and supporting the company’s commitment to reliable parcel delivery.
Job Details
- Position: Temporary Kiosk Assistant
- Vacancy Reference: 04102024-6
- Location: Nelspruit, Mpumalanga, South Africa
- Number of Positions: 2
- Duration: Temporary (duration not specified—typically 3–6 months based on past TCG roles)
- Application Emails:
- [email protected]
- [email protected] (use subject line: “NLS – Kiosk Assistant”)
- Contact for Verification: 010 222 2300
These temporary positions are ideal for individuals passionate about customer service and eager to contribute to a fast-paced courier environment.
About The Courier Guy
Founded in 2000, The Courier Guy has grown into one of South Africa’s most trusted courier services, offering Worldwide Express delivery with a focus on reliability and customer satisfaction. With a fleet of vehicles and a network spanning local and international routes, TCG handles everything from small parcels to large freight. The company prides itself on its slogan, “We’ll handle your package,” ensuring safe and timely deliveries. The Nelspruit branch is a key hub, serving both urban and regional customers.
Responsibilities
Kiosk Assistants will play a vital role in TCG’s operations, with duties including:
- Customer Service: Deliver top-notch service to customers, staff, regional offices, members, non-members, and trainees.
- Feedback Sharing: Collaborate with team members to improve customer service based on feedback.
- Issue Identification: Proactively notice and address poor service delivery issues.
- Department Knowledge: Understand TCG’s various departments to resolve queries within agreed Service Level Agreements (SLAs).
- Query Management: Log all incoming requests or queries, regardless of submission channel.
- Support: Provide first-line assistance to TCG customers and stakeholders.
- Case Handling: Follow up on open cases, answer correspondence accurately, and research information as needed.
- Information Provision: Share product and service details with customers.
- Complaint Resolution: Handle and resolve complaints from members, stakeholders, and customers, escalating priority issues per the contact centre schedule.
These tasks ensure TCG maintains its reputation for excellent service and operational efficiency.
Requirements
Candidates must meet these criteria:
- Education:
- National Senior Certificate (Grade 12) or a similar qualification.
- Skills:
- Computer literacy (basic proficiency in email, data entry, etc.).
- Excellent verbal and written communication skills in English.
- Experience:
- Previous work in the courier industry is an advantage but not mandatory.
- Other:
- A valid driver’s license is beneficial but not required.
The role suits individuals who are detail-oriented, customer-focused, and able to work under pressure in a busy kiosk setting.
How to Apply
Applications must be emailed to both addresses listed:
- Prepare Your Resume: Ensure it includes your contact details, education, and any relevant experience.
- Email Your Application:
- Send to: [email protected] and [email protected].
- Subject Line: “NLS – Kiosk Assistant”.
- Deadline: Submit by 18 April 2025—late applications will not be considered.
Important Note: The Courier Guy does not request payment for job applications, interviews, or supporting documents. If anyone demands payment, it’s a scam—verify job postings by calling 010 222 2300.
Key Information
- Closing Date: 18 April 2025
- Response Time: If you don’t hear back within 4 weeks of the closing date, assume your application was unsuccessful.
- Scam Warning: Be cautious of fraudulent job offers—TCG never charges for applications. Report suspicious activity to the contact number provided.
Why Join The Courier Guy?
- Dynamic Environment: Work in a fast-growing company with a strong presence in South Africa.
- Customer Impact: Directly contribute to TCG’s mission of reliable delivery.
- Experience: Gain valuable skills in customer service and logistics.
This temporary role offers a stepping stone into the courier industry, with potential for future opportunities based on performance.
Apply Now
If you have Grade 12, strong communication skills, and a passion for customer service, don’t miss this chance! Email your resume to [email protected] and [email protected] with the subject “NLS – Kiosk Assistant” by 18 April 2025. Join The Courier Guy in Nelspruit and help deliver excellence in 2025!
